AI Adoption at Scale
Lendi Group has always been a leader in applying technology to financial services. When it came to AI, the company recognized that adoption couldn’t stay siloed with technical teams - it had to be a company-wide capability.
To make this shift, Lendi partnered with Build Club, an AI transformation and adoption platform.
The goal was clear: build a workforce where every employee is confident using AI, not just experimenting with it.
From Pilot to Company-Wide Rollout
The first step was proof of impact. Thanks to a referral from Sobhan, founder of Bland AI, Lendi began testing Build Club’s adoption framework with a stack of tools including Bland AI (for voice workflows and support calls), ChatGPT Enterprise, and n8n (for orchestration).
Results came fast:
- In the first week, 5 sales associates completed Build Club’s Bland course and built full support call workflows.
- What began as small experiments quickly turned into 10,000+ hours saved across sales, operations, and support.
- ChatGPT adoption spiked as employees learned better prompting techniques.
Associates who had never built with AI before were suddenly deploying workflows used company-wide.
“Daniel was clear from the start: this couldn’t just be a pilot. He wanted adoption rolled out broadly, and we’ve already seen the impact. In just one week, associates went from learners to builders, running complete workflows on the platform.”
- Annie Liao, Founder of Build Club
The Bland AI Journey at Lendi Group
Bland AI became the first proving ground for AI adoption at Lendi Group. Its voice workflow capabilities allowed teams to automate support calls - one of the most repetitive and time-intensive processes inside the business.
Through Build Club’s platform, employees quickly learned how to design prompts, build call flows, and experiment in a gamified way. This created momentum and confidence across the organization:
- Support calls automated: Agents used Bland AI to design workflows that streamlined intake, triage, and follow-up.
- Non-technical adoption: Sales associates who had never written code built workflows end-to-end.
- Cultural shift: AI stopped being “for engineers” and became a tool everyone could use.
“Lendi’s goal is to be fully AI native by June 2026 - with AI functions at the heart of everything we do, not only in products and services but also in teams day to day. 24/7 availability for customers wasn’t possible before this.” - Shanique Bubsy, GM Productivity at Lendi
The success of Bland AI was the catalyst that allowed Build Club to expand adoption into other tools like Julius (for analytics) and n8n (for automation orchestration).
Early Impact by the Numbers
- 10K+ hours saved across core teams
- 5 workflows built in week one by non-technical associates
- ChatGPT adoption up across the organization
- Support call workflows automated with Bland AI
“On the weekend I couldn’t help myself - I built my first workflow on Sunday. It just clicked. The platform made learning fun and approachable, almost like a game. Suddenly I realized I could automate an entire support call process in hours instead of days. That excitement spread across the team and showed us the potential of scaling AI.”
“I remember the first time I was using Build Club. I spent a whole Sunday deep in an ai track, by the time it was 6pm… it was fun and exciting to learn something so new and a game changer both for customers and myself.
- Bobbie, Senior PM at Lendi Group
Why Build Club?
Build Club is built for enterprise-ready adoption:
- Scalable: Supports thousands of employees and millions of actions without engineering bottlenecks.
- Fun & Engaging: A gamified platform that makes prompting, experimenting, and workflow building feel like play, not training.
- Tool-Agnostic: Works with the best tools in market = from Bland AI for voice workflows, to Julius for analytics, to n8n for orchestration.
- Accelerator-Driven: Structured 4-week sprints baseline adoption, unlock high-impact workflows, and tie outcomes directly to ROI.
About Bland AI
Bland is the world’s first enterprise-grade Voice AI platform built to delight customers. Trusted by companies like Lendi, Samsara, and Gallup to build AI agents for customer support, sales, and more.
We’ve raised $66 million to date, led by incredible investors like YC, Emergence Capital, and Scale Venture Partners.
Bland is built on custom models, hosted on dedicated infrastructure, and led by an expert team of Forward Deployed AI Engineers. Find out more here.
Build Club 🤝 Lendi Group
Today, Lendi Group is piloting Build Club’s new Accelerator product, designed to take early wins and scale them into a company-wide AI adoption strategy.
The Accelerator doesn’t just train - it ensures AI is embedded into daily workflows with clear success gates and business outcomes. Combined with the fun, gamified nature of the Build Club platform, adoption feels less like a mandate and more like a movement employees want to be part of.
What started with a handful of workflows is already reshaping how teams work, communicate, and serve customers.
Lendi Group’s story proves that AI adoption doesn’t have to take years - with the right platform, it can happen in weeks.
And this is just the beginning!